Privacy Policy

zet4d operates an online sports betting and casino platform accessible at zet4d.lat, offering sportsbook markets, live casino games, slot titles, and togel (Indonesia's traditional numbers lottery) to registered members. In the course of providing these services, zet4d necessarily collects and processes personal data relating to its users.

This Privacy Policy applies to all personal data processed by zet4d in connection with the Platform, whether collected through the website, via live chat, email correspondence, or through our payment processing integrations with Indonesian banks and e-wallets including BCA, BRI, BNI, Mandiri, CIMB Niaga, DANA, OVO, GoPay, ShopeePay, and LinkAja.

zet4d is committed to the principles of data minimisation, purpose limitation, and storage limitation. We do not sell your personal data to third parties and we do not use your data for any purpose incompatible with the purposes stated in this Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, zet4d is the data controller responsible for your personal information. zet4d is an internationally licensed online gaming operator. Decisions about how and why your personal data is processed are made by zet4d's privacy and compliance teams operating under the governance of the Platform's international gaming licence.

All formal privacy-related requests, including subject access requests, objections, and complaints, should be directed to our Data Protection contact point at [email protected] with the subject line "Privacy Request".

zet4d collects personal data across several categories. The table below summarises what we collect, why we need it, and the legal basis on which we process it.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in the course of a support interaction, it will be handled with heightened care and will not be used for any purpose beyond resolving the immediate query.

zet4d collects personal data through the following channels:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting support via live chat or email, or participating in a promotion.
• Automated technologies: When you access the Platform, our servers automatically record technical and usage data including your IP address, device identifiers, browser characteristics, and clickstream behaviour. This is collected via server logs, cookies, and similar tracking technologies (see Section 10).
• Payment partners: When you initiate a transaction via BCA, BRI, BNI, Mandiri, CIMB Niaga, DANA, OVO, GoPay, ShopeePay, or LinkAja, our payment processing partners share transaction confirmation data with zet4d to credit your Account Balance and to fulfil AML obligations.
• Identity verification providers: During KYC, we may share your submitted documents with a third-party identity verification service that returns a verification result. The third party does not retain your documents beyond the verification process.
• Third-party analytics: We use anonymised, aggregated analytics tools to understand Platform usage patterns. These tools do not provide us with individually identifiable data.

zet4d processes your personal data only where a lawful basis exists. The primary bases we rely on are as follows:

• Performance of a contract: Processing necessary to open and manage your Account, accept and settle Wagers, process deposits and withdrawals, and deliver customer support. Without this processing, we cannot provide the service to you.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) record-keeping, responsible gaming obligations, and any reporting duties imposed by our international gaming licence.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, multi-account detection, product improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights. We conduct a balancing test before relying on this basis and document the outcome.
• Consent: Processing for direct marketing communications (promotional emails, SMS offers, in-Platform bonus notifications). You may withdraw consent at any time by updating your notification preferences in your Account dashboard or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal and does not prevent us from sending transactional or service-related communications.

zet4d does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial and identity data with our payment partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, DANA, OVO, GoPay, ShopeePay, LinkAja) to process your transactions. Each payment partner processes data under its own privacy policy and applicable Indonesian financial regulations.
• Identity verification providers: KYC document data is shared with our third-party identity verification partner solely for the purpose of confirming your identity and age. The provider is contractually prohibited from using your data for any other purpose.
• Game content providers: Certain technical session data (e.g., player session tokens, bet amounts) is shared with game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Pocket Games Soft to deliver and record game sessions. These providers act as data processors under binding data processing agreements.
• Responsible gaming networks: Where a User has self-excluded or been identified as at risk, limited data may be shared with responsible gaming support organisations and, where required, with multi-operator self-exclusion schemes.
• Legal authorities: Where required by law, court order, or the direction of our licensing authority, zet4d will disclose User data to the relevant competent authority. We will notify affected Users of such disclosures where legally permissible.
• Professional advisors: Legal counsel, auditors, and other professional advisors may access personal data to the extent necessary to provide their services, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of zet4d's assets, User data may be transferred to the acquiring entity. We will notify registered Users by email prior to any such transfer and, where required, seek fresh consent.

zet4d operates as an internationally licensed platform. Your personal data may be stored on servers located outside Indonesia, including in jurisdictions where data protection laws may differ from Indonesian law. When transferring data internationally, zet4d implements appropriate safeguards, including:

• Contractual clauses with processors and sub-processors requiring them to protect data to a standard equivalent to our own obligations under this Policy
• Technical measures including end-to-end encryption for data in transit and encryption at rest for stored personal data
• Access controls ensuring that only authorised personnel can access personal data, with access logs maintained and reviewed regularly

zet4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your Account plus a minimum of 5 years following Account closure, to satisfy AML record-keeping requirements under our international gaming licence.
• Transaction and financial data: Retained for a minimum of 7 years following the date of each transaction, in line with standard financial record-keeping obligations.
• KYC documents: Retained for the duration of your Account plus 5 years post-closure. Original document images are purged after the verification result is recorded, unless retention is required for ongoing compliance purposes.
• Communications data: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction, unless the matter relates to an ongoing dispute, in which case data is retained until the dispute is fully resolved plus 1 year.
• Technical and usage data: Retained in aggregated, anonymised form indefinitely for platform analytics. Raw IP logs are purged after 90 days.
• Marketing preference data: Retained until you withdraw consent or close your Account, plus 1 year for audit trail purposes.

When retention periods expire, personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

zet4d takes the security of your personal data seriously and implements a multi-layered security programme designed to protect against unauthorised access, disclosure, alteration, or destruction. Our measures include:

• Encryption in transit: All data exchanged between your browser or device and the zet4d Platform is encrypted using 256-bit TLS (Transport Layer Security). Connections using outdated protocol versions are rejected.
• Encryption at rest: Sensitive personal data fields — including identity documents, financial account details, and password hashes — are encrypted at rest using AES-256.
• Access control: Personal data is accessible only to zet4d staff and contractors who require it to perform their roles. Role-based access controls are enforced, and all access to production data is logged and subject to periodic review.
• Anomaly detection: Real-time monitoring systems flag unusual login activity, transaction patterns, and access anomalies for review by our security team.
• Third-party security audits: zet4d engages independent security firms to conduct penetration testing and vulnerability assessments on a regular basis.
• Incident response: zet4d maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the relevant authority within the timeframe required by our licensing obligations.

You also have an important role in keeping your Account secure. Use a strong, unique password for your zet4d Account and do not share your login credentials with anyone. If you suspect that your Account has been accessed without your authorisation, contact zet4d support immediately at [email protected].

zet4d uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and understand how the Platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during an active session and security cookies that help detect fraudulent activity. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language display and notification settings, so that you do not have to reconfigure them on each visit.
• Analytics cookies: Used in anonymised, aggregated form to understand how users navigate the Platform — which pages are visited most frequently, where users encounter difficulty, and how features are adopted. Individual users are not identifiable from analytics data.
• Security and fraud-prevention cookies: Used to identify returning devices and flag inconsistencies that may indicate multi-account use, bot activity, or session hijacking attempts.

zet4d does not use third-party advertising or behavioural targeting cookies. We do not participate in cross-site tracking networks or sell cookie-derived data to advertisers.

You may manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing your Account and using core Platform features.

As a registered User of the zet4d Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request — [Right Name]". We will acknowledge your request within 72 hours and respond substantively within 30 days.

zet4d enforces a strict 21+ age policy. Our Platform is not intended for, and we do not knowingly collect personal data from, individuals under the age of 21. Age verification is carried out during KYC as a mandatory step before any withdrawal is processed, and is also triggered by our automated risk systems where account behaviour suggests a user may be underage.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated Account, void all Wagers, return any real-money deposits to the source payment method, and permanently delete the minor's personal data from our systems within 30 days of discovery, except where retention is required for legal reporting purposes.

Parents or guardians who believe a minor may have registered an Account on the zet4d Platform should contact us immediately at [email protected]. We take such reports seriously and will act on them as a priority. We also recommend that parents install parental control software on devices accessible to minors; further guidance is available on our Responsible Gaming page.

The zet4d Platform may contain references to or integrations with third-party services, including game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and payment providers. These third parties operate under their own privacy policies, which zet4d does not control.

zet4d is not responsible for the privacy practices of third-party services integrated into the Platform. We encourage you to review the privacy policy of any third-party service before providing them with your personal data. The presence of a third-party integration on the zet4d Platform does not constitute an endorsement of that party's data practices.

zet4d reserves the right to update this Privacy Policy at any time. When material changes are made — such as new categories of data being collected, new purposes for processing, or new third-party data-sharing arrangements — we will notify registered Users by email and display a prominent notice on the Platform at least 7 days before the changes take effect.

Minor clarifications or administrative updates (such as correcting typographical errors or updating contact details) may be made without advance notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any change, you must stop using the Platform and may request Account closure by contacting support.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by zet4d, please reach out through the following channels:

• Email: [email protected] — use the subject line "Privacy Request" to ensure your message reaches our data protection team promptly. Responses are provided within 4 business hours during 08:00–22:00 WIB.
• Live Chat: Available 24/7 directly on the Platform. Our Indonesian-speaking support agents can handle routine privacy queries and escalate formal requests to the data protection team.

zet4d is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to a privacy concern, you may refer the matter to the relevant supervisory authority under the jurisdiction in which zet4d holds its gaming licence.